Terms and Conditions - Laddu Gopal

Terms and Conditions

1. Introduction

At Laddu Gopal, we are committed to protecting your personal data and ensuring that it is processed fairly and lawfully. This notice explains how we collect, use, store, and transfer your personal data.

2. Contact Information

If you have any questions or concerns about this notice or our processing of your personal data, please contact us at:

3. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share your personal data. We do not control these third-party websites and are not responsible for their privacy statements.

4. Personal Data Collection

We collect personal data about you when you:

  • Make online booking reservations at our restaurants or concepts
  • Order our food for delivery via the website
  • Buy gift cards
  • Use our contact forms
  • Access this website

5. Types of Personal Data Collected

  • Contact Data (address, email address, telephone numbers)
  • Financial Data (bank account and payment card details)
  • Identity Data (first name, last name, title)
  • Marketing and Communications Data (preferences)
  • Profile Data (purchases or reservations made by you)
  • Technical Data (IP address, browser type, operating system)
  • Transaction Data (details about payments and purchases)
  • Usage Data (information about how you use this website)

6. Consequences of Not Providing Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

7. How Personal Data is Collected

We use different methods to collect personal data from and about you, including:

  • Direct interactions (e.g., forms, online bookings)
  • Automated technologies (e.g., website access logs)
  • Third parties or publicly available sources (e.g., social media)

8. How We Use Your Personal Data

  1. Performance of Contract: fulfilling online orders, bookings, and services.
  2. Legitimate Interests: improving services, developing business, reforming marketing, enhancing customer experience.
  3. Compliance with Laws: tax, employment, and consumer protection laws.

Disclosures of Your Personal Data

  1. Within Our Group: shared with subsidiaries, affiliates, and parent companies.
  2. Third-Party Service Providers: e.g., payment processors, delivery, marketing agencies.
  3. Regulatory Authorities: law enforcement or government bodies when legally required.

Data Security

  1. Security Measures: firewalls, encryption, access controls.
  2. Access Controls: password protection, 2FA, role-based controls.
  3. Training: personnel trained in data protection and security.

Data Retention

  1. Retention Periods: kept as long as needed for tax, audit, or regulatory purposes.
  2. Deletion: erased when no longer needed, inaccurate, outdated, or when consent is withdrawn.

Your Legal Rights

  1. Right to Access: request and receive your personal data.
  2. Right to Rectification: correct or update your personal data.
  3. Right to Erasure: delete your personal data in certain circumstances.
  4. Right to Restriction: limit processing of your data in specific cases.
  5. Right to Data Portability: receive data in a portable, machine-readable format.
  6. Right to Object: object to processing for legitimate interests, marketing, or research.
  7. Right to Withdraw Consent: withdraw consent at any time.

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